Return and exchange policy
7MD Store is characterized by selling high-quality products to ensure the satisfaction of our valued customers
so most of our products are covered by a money-back guarantee or exchange within 3 days from the date of purchase
according to the following conditions:
- Keep the invoice or a copy of it.
- All items must be kept intact and carton as received
- The product is exchanged or returned to the customer within 3 days from the date of purchase, provided that it has not been used
- Children’s toys are subject to a one-week warranty only from the date of purchase
- 7MD Store guarantees that the product will be repaired to the customer or replaced in case that the repair is not possible during the warranty period
- The warranty does not include breakage, damage to the product, or misuse, and in case that it is possible to repair or maintain the damages resulting from misuse, the cost will be on the customer if possible.
- It is not refundable or exchangeable on personal care products used directly and in contact with the body.
- The cost of bringing the product and returning it to and from the maintenance is borne by the customer
** 7MD Store bears the back-and-forth delivery charges in the event of a mistake by Hamad Store or a factory defect in the product.
** The warranty does not apply to products returned without the carton and accessories included with the product.
All returns must be returned in their original packaging and in the condition in which they were received in. To return products to 7md store, please contact our specialist in warranty and return: